Privacy Policy

Introduction

Look, we get it - privacy matters. At Javelorn Nexus Architecture, we're not just careful about designing spaces, we're equally serious about protecting your personal info. This policy breaks down how we collect, use, and safeguard your data when you interact with our website or services. We've tried to keep the legalese to a minimum, but there are some things we gotta spell out clearly.

Information We Collect

When you reach out to us or browse our site, we might collect a few types of information:

• Personal Details: Your name, email address, phone number, and mailing address when you fill out contact forms or request consultations.
• Project Information: Details about your property, design preferences, budget ranges, and project timelines that you share with us.
• Technical Data: IP addresses, browser types, device info, and how you navigate through our website - pretty standard stuff that helps us improve the site experience.
• Communication Records: Emails, phone conversations, and meeting notes from our interactions. We keep these to reference what we've discussed and agreed upon.

How We Use Your Information

We're not in the business of selling your data or spamming you with junk. Here's what we actually do with the information you share:

• Project Development: Creating architectural designs, proposals, and plans that match your vision and needs.
• Communication: Responding to inquiries, scheduling meetings, sending project updates, and keeping you in the loop throughout the design process.
• Legal Compliance: Meeting building code requirements, zoning regulations, and professional licensing obligations that come with architectural work in Canada.
• Website Improvement: Understanding which parts of our site work well and which don't, so we can make it better for everyone.
• Marketing: Occasionally sending updates about our work, sustainability initiatives, or new services - but only if you've opted in to hear from us.

Data Sharing & Third Parties

We don't hand out your information like candy on Halloween. But there are times when we need to share certain details:

• Project Collaborators: Engineers, contractors, and consultants who work with us on your project - they need relevant info to do their jobs properly.
• Municipal Authorities: City planners, building departments, and regulatory bodies that require documentation for permits and approvals.
• Professional Service Providers: Our lawyers, accountants, and insurance providers who help keep the business running smoothly.
• Technology Partners: Website hosting services, email providers, and cloud storage platforms that help us operate digitally. We make sure they're reputable and secure.

We won't sell, rent, or trade your personal information to third parties for their marketing purposes. That's not how we roll.

Cookies & Tracking Technologies

Our website uses cookies - those little data files that help websites remember you. We use them to improve your browsing experience, analyze site traffic, and understand visitor patterns. You can disable cookies in your browser settings, though some features of our site might not work as smoothly. We use analytics tools like Google Analytics to see how people use our site, but this data is anonymized and doesn't identify you personally.

Data Security

We take reasonable precautions to protect your information from unauthorized access, alteration, or destruction. This includes encrypted connections, secure servers, password-protected systems, and limited staff access to personal data. That said, no internet transmission is 100% secure - we do our best, but can't guarantee absolute security. If there's ever a data breach affecting your information, we'll let you know promptly and take steps to minimize any harm.

Your Rights & Choices

Under Canadian privacy laws (PIPEDA and provincial regulations), you've got some important rights:

• Access: You can request a copy of the personal information we hold about you.
• Correction: If any of your info is wrong or outdated, let us know and we'll fix it.
• Deletion: You can ask us to delete your personal data, though we might need to keep certain records for legal or professional reasons.
• Opt-Out: Unsubscribe from marketing emails anytime - there's an unsubscribe link in every message we send.
• Withdrawal: You can withdraw consent for data processing, though this might affect our ability to provide services to you.

To exercise any of these rights, just shoot us an email at info@javelornexus.info or give us a call at (604) 555-0123.

Data Retention

We keep your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For architectural projects, we're typically required to maintain records for several years after project completion due to professional liability and building code requirements. Once the retention period expires and there's no legal reason to keep the data, we'll securely delete or anonymize it.

Children's Privacy

Our services aren't directed at anyone under 18, and we don't knowingly collect personal information from minors. If you're a parent and believe your child has provided us with personal data, please contact us and we'll promptly delete it.

International Data Transfers

We're based in Vancouver, Canada, and primarily serve Canadian clients. However, some of our service providers might be located in other countries, including the United States. When your data is transferred outside Canada, we ensure it receives an adequate level of protection through contractual agreements and compliance with applicable privacy laws.

Changes to This Policy

We might update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll post the updated policy on our website and update the "last updated" date at the top. We encourage you to review this page periodically to stay informed about how we're protecting your information.

Contact Us

Got questions about this privacy policy or how we handle your data? We're here to help. Reach out to us:

If you have a complaint about how we've handled your personal information, you also have the right to contact the Office of the Privacy Commissioner of Canada.